Returns & Exchanges

At UrbanMooch, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free 30-day return and exchange policy for all unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Log in to your UrbanMooch account and visit the 'Order History' section to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original box with all tags attached and include a copy of your invoice to ensure faster processing.

• 3.
  Schedule a Pickup

  Once your request is approved, our courier partner will arrive at your doorstep within 48 hours to collect the return parcel.

• 4.
  Receive Refund or Exchange

  After our quality team inspects the returned items, we will process your refund to the original payment method or ship your exchange within 5-7 business days.